1. Disgusting, unfriendly staff. Words Hello, goodbye - not in stock.
2. Rough-looking guards in black baggy suits with huge walkie-talkies at the ready, always standing in the middle of the aisle and not even trying to step aside when you walk with bags - they had to be bypassed. Security communicates with each other on a selective mat, and this is done through a walkie-talkie and amplified by speakers walkie-talkie repeatedly. But it seems to be normal for this hotel.
3. The rooms that keep the elements of the former luxury left from "KEMPINCKY" are hopelessly outdated and require repair, at least cosmetic - scratched and torn in many places peeling wallpaper. Faded, worn, stained with suspicious stains carpet.
4. The shafts of panoramic elevators are dusty, the glass of panoramic elevators is so dirty that they are no longer transparent.
5. Breakfasts are accompanied by loud rock music from the ceiling speakers - the FM station RADIO ROCK is playing - (thanks, at least not CHANSON). Disgusting coffee from a pot with a tap - and this is 4 stars ??? .
6. The main thing is that it is clear that everything was purchased correctly and of high quality - so the correct hotel German dishes could not help but please - but this is the merit of KEMPINSKI - everything else - rough staff and so on - these are miracles of inept, home-grown Ukrainian management.
7. Small, antediluvian CRT TV in the room.
P. S. When handing over the room, the maid rushed into it without letting us out (the impression that she was standing under the door) and began to check the completeness of towels, bathrobes and control panels. .
Already on the way to Kyiv, we discovered that we forgot a rather expensive perfume in the bathroom. No one tried to return it to us - although the receptionists and the maid talked on the phone and the maid could not help but notice our loss.
CONCLUSION: EXPENSIVE, DISGUSTING, SOV-LIKE. "Banana" business in the "banana" republic.
Interiors with original paintings of modern art adorn the main hall, a spacious lobby bar with Internet turned out to be very handy when it was necessary to wait an hour before the start of seminars. A very cozy conference room with a full-wall view of the open sea.
Lunch at the restaurant can not be called exquisite, but it did not cause any complaints.
Polite staff not only smiles, but also helps to resolve issues.
There are three things I would say about the shortcomings.
Firstly, the walking distance to the central street - Deribasovskaya - does not allow us to confidently recommend the hotel to the elderly or families with strollers. The "Dyukovskaya" stairs can be "go around" on the funicular, but to get from the hotel to the funicular, you need to overcome the stairs to the 1st floor without a ramp for the stroller, and then "dive and emerge" from the underpass.
Secondly, there is no beach near the hotel (although swimming in the center of Odessa is not the smartest thing to do).
Secondly, the hotel is somehow strangely covered with the Internet. For example, it is not available at the reception and in conference rooms, but it is in the lobby bar.
Definitely recommend the hotel to business travelers and wealthy vacationers who come to see the city.
the hotel is no better and no worse than hotels of the same class in Europe. Excellent service, comfortable rooms, overall a great hotel.
So in Odessa everything is somehow in Odessa : ). Decided to stay somewhere else next time.