My husband and I have been to this hotel twice. First time in October 2019, second time from 11 to 14 November 2019.
Since we came more on business than on vacation, and from this hotel we were close to the places we needed, we chose it for the second time. Which is very much regretted.
I will try to write as objectively as possible. I very rarely write reviews on the Internet, I have been in different hotels in different countries, but I have not seen this even in three-star hotels.
When we were in this hotel in October, the hotel was full, the disadvantages of the stay were that the elevators could stop, even if there was no maximum load, we got stuck twice in 5 days. Water in the room should bring a bottle per day, but it had to be asked. The maids will not replenish tea, coffee, sugar until you start looking for them and asking again. Cleaning is minimal, we can say that it is almost non-existent.
When leaving, they said that we had two cards in the system (the rules say that in case of loss, a fine of 10 euros), although they issued only one. We said that let them call and ask the woman who received us at the reception how many cards she gave us. No one called anywhere and we did not pay anything.
The second time I doubted, there was a choice between the four in the center of Alanya, by the way, it was much cheaper, and this hotel. But the convenience of the location outweighed.
For 3 nights, the cost of a package tour turned out to be $ 450 (breakfast + dinner), it’s good that All Inc was not chosen.
We arrived in the evening, we were immediately given a room and we went to dinner, at the reception we were told that there were only 11 people in the hotel, there was a regular buffet.
In the morning there was also an ordinary breakfast, but then miracles began to happen in the hotel. The staff began to wash and clean kitchen utensils, tea and coffee machines near the pool, wash kitchen vats, urns, and so on.
The restaurant left a few tables for the remaining guests.
I could understand everything, although I consider this a disrespect for my guests (why should I watch all these cleanings from the balcony), but the hotel decided to save the remaining days.
Just imagine, you come for breakfast in a five-star hotel, and they bring you several bowls with windy spreads and the remaining spicy preservation (why should the good disappear), 1 soft-boiled egg and ONE! Omelet for two! And for the next breakfast, there wasn’t even one omelette for two, we decided that 1 boiled egg would be enough for you. But they gave me a plate of bread, thank you very much! For dinner, it’s even better - a plate of spicy sour soup, a spoonful of chopped lettuce and, for the second, a spoonful of rice, a bunch of french fries and a little chicken. I don’t even want to talk about battered cutlets in tomato, which are more likely left over from past times. No greens, no fruits, nothing.
And while you are sitting here eating what you didn’t eat at the end of the season, the staff walks around and tightens the tables and kitchen utensils with foil. Here you feel like an uninvited guest.
I understand that the end of the season, there are few customers, but you took money for these days from us at the full rate, there must be respect for your guests, but you position yourself as 5 stars.
The result is this - my husband and I are not going to your hotel again, I will never recommend this hotel to all my friends and acquaintances. Well, I advise people, do not be fooled by 5 stars, if you are traveling in season and do not really pay attention to service, then you can still consider. But in no case do not go there at the beginning or end of the season. There are much better four star hotels in Alanya and not on the mountain like this one and not for the money. I am attaching photographic evidence.
P. S: the tour was taken through the Anex tour Ukraine.
I immediately wrote to the tour operator that sold us the tour, they sent a complaint to the host company (hotel) and I wrote to the Anex service hotline in Turkey with the application number and a description of the situation. So no one answered me. So choose proven hotels, as the Anex tour operator in Turkey will also score a big bolt on you.
We lived on the 10th floor, the view from the balcony was gorgeous, the sea, mountains and Alanya. The rooms are clean, there were no problems with cleaning, every day they clean, bring water and toiletries. They settled us at 2 o'clock as it should be according to the standards, if you want earlier, you can give them money. Everything is good with food, always fruits, sweets, etc. The animation is really weak, but the animator boys are very charismatic and funny. Animation in the hotel for children min. 30, and then for adults, also about min. 30. Next, you can go to a paid disco. The staff are all good.
To the sea on foot min. 30-40, by bus (transfer) 7 minutes, if there are a lot of people, they come several times. The beach is rocky, but everything is cleared for swimming. The bar on the beach is weak, you can drink water, juice and buy beer. Once we stayed for a snack on the beach, it was a tortilla, which is also baked there. Near the hotel there is a bus stop, 101 and 202 buses can take you to the center. Or at 20.00 from the reception for $ 1 to get to the center, back at 24.00 they are taken to the hotel.
I personally liked the hotel, it is not particularly noisy, cozy. There is not enough near the sea and places where you can take a walk in the evening. there is no bazaar, no shops, as in the center of Alanya. If you like a relaxing holiday, you can safely choose this hotel, it’s also good to go with children, there will be few temptations for children. there is simply nowhere to beg for some purchases))) There is no entertainment on the beach, well, except for volleyball. Wi-Fi is excellent throughout the hotel, in general there were no problems with this, which was very pleasing. I liked the rest in this hotel, I did not regret that I chose it! Special thanks to the spa!
The food is good, in sufficient quantity, there was always meat "beef, turkey, chicken", fish "steamed, grilled, with vegetables", a lot of salads, vegetables, fruits, sweets. In the afternoon, after dinner, they give ice cream, hamburgers, etc. , in general, you will not be hungry. On the territory there is a gym, spa, shops, a hairdresser, a swimming pool, although it works only until 18:00.
The animation is weak, there was karaoke, a Miss Hotel contest, a disco and a mini disco for children. All activities are up to 11:00 pm, so if the windows overlook the pool, there will not be much noise from the animation.
A bus runs to the beach every hour, in time the road takes 5-6 minutes. The beach is clean, there are enough sun loungers and umbrellas for everyone, the entrance to the sea is cut through and cleared of stones, there is a lifeguard on duty, showers, changing rooms, and a toilet. There is also a cafe on the beach, drinks are free, except for alcohol, during the day in a cafe a woman makes delicious cakes with cheese and potatoes. Last bus from the beach at 19:00.
In general, everything is fine, but there are a couple of minuses, these are: poor sound insulation, you can hear all the sounds from the corridor, how the doors close, neighbors walk, water drains, etc. And also, when leaving the hotel, the receptionist Mustafa demanded $ 1 for a call, which is allegedly not enough in the mini bar, although we did not use it at all) since we had a very early check-out ? 02:00? and there was no time to find out this question we paid $ 1, we will not get poor on it, but the overall impression of the hotel has deteriorated a bit.
Cleaning was done (you can ask for this by pressing the appropriate button at the entrance to the room). Towels were changed, there is a brown beach, you can take it to the pool, to the beach. there is a bar in the room, except for water, drinks in it are paid, there is a kettle, coffee, tea, sugar. The view from the balcony on the left was the sea. We had an extreme balcony, so we could watch the most beautiful sunset, and during the day we could watch floating yachts on the sea. The balcony is big.
Elevator serviceable, glass, with music. Excellent new spa center, gym (many trainers, new, but no air conditioning).
The pool is new, clean, three slides. Ride with the whole family)
The food is excellent. There are always several side dishes, delicious fish, chicken, there was beef, a lot of salads, cheeses, vegetables. Fruits (watermelon, melon, plums, grapes, pears, apples). But there are a lot of people, and if you come at the end of dinner, then, for example, there may be no soup. There are snacks after dinner - french fries, hamburgers, ice cream. Cocktails, beer, wine.
Regarding entertainment, there was a Turkish night, live music, belly dancing, the Miss Hotel and Mister Hotel contest, children's discos. It's all in the evening.
The beach is far away, but the bus runs every hour. The last picks up people from the beach at 19-00. If everyone does not fit, then it goes again. The sea is clean and beautiful. There is a gently sloping entrance to the sea, marked with ribbons, but on the sides of it the entrance is very rocky. Lots of sunbeds and umbrellas. But walking from the beach is far away - half the way you will need to go uphill. On the beach there is a cafe from the hotel - you can eat there.
In general, the description of the hotel on the site is true. I liked the rest very much.