Riu Palace Las Americas 5*– Reviews

15
Rating 6.610
based on
15 reviews
№3 in the hotel rating Cancun
5.7 Number
5.7 Service
7.4 Purity
7.3 Nutrition
7.3 Infrastructure
In the center of Cancun, one of the pearls of the resort is located - a snow-white nine-story building of the first-class hotel Riu Palace Las Americas, opened in 2003 and renovated in 2016. Two towers in the form of lighthouses, decorated with decorative columns and shining at night in the light of searchlights, give the building a majestic and romantic look. Guests are greeted by a spacious lobby decorated with stained glass mosaics, crystal chandeliers, painted ceilings, majestic columns and polished mosaic floors. The Riu Palace Las Americas accepts guests from 18 years of age.More →
аватар l.sh
 •  traveled 1 year ago
Rating 6.0
I stayed in this hotel with my husband from 05/13/2021. to 20.05. 2021 The hotel is 18+, the area is small but nice. The rooms are in need of refurbishment, although overall not bad. The rooms smell of dampness, including the sofa, but if you leave it to air all day, the smell disappears, and, of course, you can’t put anything on the sofa (it’s time to replace it). … More ▾ I stayed in this hotel with my husband from 05/13/2021. to 20.05. 2021 The hotel is 18+, the area is small but nice.
The rooms are in need of refurbishment, although overall not bad. The rooms smell of dampness, including the sofa, but if you leave it to air all day, the smell disappears, and, of course, you can’t put anything on the sofa (it’s time to replace it). The door to the bathroom is arranged so that you either open the door or sit on the toilet. The door to the shower room is designed so that the water flows out of the shower room. There are no slippers in the room, there are bathrobes, ironing board and iron. There are no alcohol dispensers due to the pandemic. The sleep in our room (755, with a side view of the sea and the bay - a gorgeous view) with excellent pillows, was terrible, or rather, there was practically no sleep, because from the bar opposite from evening until morning the music screamed madly and the road passes nearby . You can hear the music even when the balcony is closed, and this is the 7th floor (not to mention the fact that everyone came to breathe fresh air, and not the dampness of the room). We contacted the reception - they know about the problem, but do not want to deal with it. For a hotel of this level, this is outrageous! So you should understand that all rooms from 1st to 8th floor with a side view of the sea and the bay are rooms that have a magnificent panoramic view, but it is not possible to sleep there. I suspect that there is some kind of conflict between the owner of the bar and the hoteliers (not only this hotel suffers), as the music turns on around 22.00 and turns off around 8.30, as per schedule. Replacing the number will also be problematic, everything that was offered to us and for a surcharge, including was even worse. . For information, almost all rooms on the 8th floor (except for a few with sea views) do not have a balcony.
The food at the hotel is generally good. In addition to the main restaurant, there are 5 a la carte restaurants that you can visit without a reservation an unlimited number of times. The food in the main restaurant is good, but compared to the Riu Palace Riviera Maya (rested in May 2021) less varied and more scarce.
The service is specific from the reception to the beach. Everything is aimed at forcing a tip. For example, in the morning there are no umbrellas on the beach, and until you ask for them at the beach, they won’t be, although normally you should come to the beach and there should already be umbrellas. Of course, you are not obliged to tip, he will still reluctantly bring you an umbrella, just like the waiter reluctantly (without a tip) will bring you a cocktail or in the main restaurant with a tip you will have super service and a table closer to the sea, and if without a tip then , in some cases, you will be told that tables closer to the sea are already occupied. Of course, if you tip, the rumor about you reaches everyone and you are greeted as a native. I'm for tips (agree 1-5 dollars is a trifle), but I prefer to give them at the behest of my heart, and not under duress to buy the favor of the attendants. This should not happen in hotels of this level!
The beach is not big, but there is enough space for everyone and sun loungers, too, at any time (no need to borrow in the morning). The sea is clean - bases of algae, unlike the sea on the other side of the spit. Merchants walk along the beach, but they are not intrusive.
Excellent aqua aerobics (with a fairly serious load) and volleyball, fun animation by the pool. Thanks to Gabriella and the other animation guys. You are great!
The hotel is trying very hard to protect against COVID-19 - everyone is wearing masks, everything is washed, cleaned, disinfected, they are not allowed into restaurants and lobbies without masks, the temperature is checked every day at the entrance to the restaurant.
It's up to you to go to this hotel or not, but if you go, I recommend rooms with direct sea views only.
аватар Sergej534695
 •  traveled 4 years ago
Rating 10.0
The move in went great. We chose this hotel as it is for adults, and we read reviews about it, everything suited us, so we took this one. In addition, we know this Riu hotel chain. There are no complaints about service. A chic large room overlooking the ocean, there are no problems with food at all, great food and drinks. … More ▾ The move in went great. We chose this hotel as it is for adults, and we read reviews about it, everything suited us, so we took this one. In addition, we know this Riu hotel chain. There are no complaints about service. A chic large room overlooking the ocean, there are no problems with food at all, great food and drinks. The territory is small, but we knew it from the beginning, in this area all hotels with small territories. But everything you need is there. The location of the hotel is in the center of Cancun, where all entertainment is within walking distance. The location is perfect. We arrived happy, we liked everything.
аватар tamararadil
 •  traveled 4 years ago
Rating 8.0
The hotel is for adults only. The hotel accepts guests from 18 years old. Renovated in 2016. The hotel is very beautiful. All in white style. So to speak, unobtrusive pomposity. Spacious lobby with high ceilings. There are 2 swimming pools on the territory of the hotel, one is calm, the second is for active ones with a bar in the water) Animation takes place there. … More ▾ The hotel is for adults only. The hotel accepts guests from 18 years old. Renovated in 2016. The hotel is very beautiful. All in white style. So to speak, unobtrusive pomposity. Spacious lobby with high ceilings. There are 2 swimming pools on the territory of the hotel, one is calm, the second is for active ones with a bar in the water) Animation takes place there. Comfortable canopies over sunbeds instead of umbrellas. In the evening, great shows, music, dancing! There is a beautiful beach here. Sandy is beautiful. Waves are practically not honored. The sea is clean, easy access, but the beach is not very big. The hotel is located in the center near the party discotheque. There is a supermarket about five hundred meters from the hotel. Excellent food beautiful presentation. Efficient waiters, bartenders on the beach, do everything clearly and quickly. I note that the main restaurant with a very good choice, there are even sushi days. There is also a grill by the beach. A la carte restaurants by appointment. There is a 24-hour bar where you can always have a bite to eat. Lots of seafood right up to lobsters. There is also beach service and 24-hour room service. The bars have good cocktails and quality alcohol. The room is spacious, clean and excellent. The room has a fridge with free drinks, beer, juices, soda! Dispenser for four drinks such as whiskey, vodka, tequila and rum. The bathroom is spacious. The only two tangible minuses in the rooms with a sea view you can hear the show. And All rooms have poor noise isolation. Well, in principle, we knew about it and it did not surprise us. We went to hang out and not sit in a room. But it's nice to know exactly what the nuances will be. We are very pleased with the work of the staff, this is not the Dominican Republic for you, and even more so the Cuba. Everything is fast paced. Overall, they care about their customers! We liked the hotel very much and recommend it to everyone!
аватар doctor-kurenkov
 •  traveled 9 years ago
Rating 4.0
Not a bad hotel, beautiful. Conveniently located in Cancun. Good access to the sea and the beach. But a huge minus is the presence of cockroaches in the hotel rooms. We changed rooms several times because of this, but this only partially saved the situation. Unfortunately, there is a big risk of bringing cockroaches into your home. … More ▾ Not a bad hotel, beautiful. Conveniently located in Cancun. Good access to the sea and the beach. But a huge minus is the presence of cockroaches in the hotel rooms. We changed rooms several times because of this, but this only partially saved the situation. Unfortunately, there is a big risk of bringing cockroaches into your home. This is far from the best souvenir about the holiday. Be careful!
аватар Ljuda_aaal
 •  traveled 10 years ago
Rating 9.0
I was pleasantly pleased with the hotel, the spacious, bright, not new but well-groomed, clean, friendly staff, all courtesy depends, as elsewhere, on the size of the tip, the more you give, the more they circle you. There are practically no our compatriots in the hotel. There are many emigrants from the former union who live in America and there rest. … More ▾ I was pleasantly pleased with the hotel, the spacious, bright, not new but well-groomed, clean, friendly staff, all courtesy depends, as elsewhere, on the size of the tip, the more you give, the more they circle you. There are practically no our compatriots in the hotel. There are many emigrants from the former union who live in America and there rest. When I read about this in the reviews before the trip, I didn’t understand why it was necessary to pay attention to this in the review. Now I understand our emigrants are very intrusive, they want to tell someone how well they settled down, or brag, or really miss their Motherland, I still don’t I understood, but every day when we met at breakfast, lunch and dinner (How are you? However, we thought we would return to the hotel. Check-out is until 11-30, but check-in at the hotel starts at 16-00, supposedly they are cleaning the room all this time. However, while waiting for check-in at the hotel, you will be offered drinks. those luggage at the entrance to the hotel, there is a special hotel employee who is responsible for the luggage and after you receive the keys to the room, things will be delivered to you. you can enjoy all the benefits of the hotel... The meeting with the hotel guide was scheduled for the morning of the next day, so we had to get acquainted with the hotel ourselves))) We were settled on the fifth floor, everything was fine, only going out onto the balcony was very audible generator noise from the neighboring hotel. We closed the balcony... it was constantly tense in a room with a closed balcony. We asked to change the room with a surcharge, pointing out the noise. The guide said that there was no need for a surcharge here and they love us very much and they will decide everything. The next day after returning from the excursion, we they gave the same room only on the seventh floor and the balcony overlooked the same generator, but since it was 2 floors higher, the noise was less audible. We decided that we would not sit in the room anyway and did not change it anymore. And so about the hotel:
1) The territory of the hotel is very small, there is practically none.
2) There are cockroaches in the rooms, though they didn’t run in a crowd, but they crushed a couple of pieces.
3) In restaurants for dinner, you must pre-register two days in advance.
4) The hotel is densely populated with people around, although in principle there was enough space.
5) The beach strip is narrow, you can find free sunbeds, but the best ones are engaged from morning to evening.
6) After lunch, the sun begins to set somewhere behind the hotel and almost the entire beach strip in the afternoon is covered with a shadow from the hotel.
7) There is a jacuzzi but the water in it is hot 40 degrees and very chlorinated it is impossible to swim.
8) The hotel knows Russian at the level Hi How are you. There is nothing in Russian, channels, menus, in the spa they try very hard to sell you their services but they can’t do anything with the language. By the way, this applies to the entire resort, even in stores when you say rush stop trying to persuade you. They speak good English, French, Spanish native.
9) an oilcloth is not very comfortable to sleep on the mattress. There are no bathrobes and slippers in the room.
10) the antediluvian safe on the key, our friends from the next room had the key to our safe and ours to theirs. Maybe it happened, but they decided not to risk it.
From the pros:
1) Not a bad location of the hotel, almost everything is within walking distance.
2) Quiet, spacious.
3) Wi-Fi in the reception area in the hall is free
4) The sea is amazing turquoise.
5.2 pools near one animators work all day
6) waiters offer drinks throughout the territory and on the beach.
7) there are no drunks, small children do not run under your feet, you rest.
8) food 10 points drinks too
9) cleaning daily change of linen every three days towels daily, mini bar daily coffee maker in the room
10) In the evening, the show program is worthy of attention
11) The possibility of visiting the neighboring Rio Cancun hotel, we can not visit them. This is true for young people, they have discos in the evenings.
11) Safe in the room for free
12) The presence of balconies in all rooms.
13) Air conditioner + fan
14)On the floor ice maker
15) Room service 24 hours
16) the possibility of ordering food in the room.
17) iron and ironing board.
18) all A la Carte restaurants, all bars in the hotel are free, mini bar in the room too.
19) the absence of strangers in the hotel and on the beach.
P. S. In the evening for dinner there is a dress code for men; shorts, T-shirt, flip flops, sweatpants are not allowed, so think about your man having something to go to dinner : ) Ladies are also smart in evening dresses, but this is optional: ) In general, the hotel is worthy of attention! I recommend it if you decide to relax in Cancun! Have a nice stay!
Канкун вид с самолета бассейн вид с балкона на пляж вид с самолета тяжелый алкоголь пополняется по мере опустошения
аватар
 •  traveled 10 years ago
Rating 1.0
Hopes were not justified. There are cockroaches in the rooms ....Employees who deal with resettlement are BAD ...The administrator did not even respond to our comments ....Before buying a ticket to this atelier .....WELL think ...I have already been to Mexico a couple of years ago ...But that was the last time . … More ▾ Hopes were not justified. There are cockroaches in the rooms ....Employees who deal with resettlement are BAD ...The administrator did not even respond to our comments ....Before buying a ticket to this atelier .....WELL think ...I have already been to Mexico a couple of years ago ...But that was the last time . .
Review from — vOtpusk.ru
аватар Fadanna24
 •  traveled 11 years ago
Rating 7.0
I will not describe the time of check-in, check-out, etc. Everything as usual. The first impression of the hotel and the sea - SUPER!!! ! WATER TURQUOISE!!! ! However, there was a strong wind - and quite cool. In general there were doubts in occasion of sunburn. The people in the hotel are 50-60 percent occupied. … More ▾ I will not describe the time of check-in, check-out, etc. Everything as usual. The first impression of the hotel and the sea - SUPER!!! ! WATER TURQUOISE!!! ! However, there was a strong wind - and quite cool. In general there were doubts in occasion of sunburn. The people in the hotel are 50-60 percent occupied. And mostly people over 50, and even flocks of pensioners (of course, not from Russia). In the evening it is cool - I went in a sweater for 3-4 days. Well, SILENCE!!! ! In general, we almost went crazy in the evening - there was not even music. In the evening, some kind of concerts, where you just sit and drink. With this, of course, there were no problems. In general, shoot yourself out of boredom. Joy was in the morning - red fish on huge trays, cheeses of 10-15 varieties, shrimp in the evening, and a lot of yummy. Such diversity began to end after 5-7 days, when the hotel was fully settled, the weather improved, the Russians appeared. And in general, there are a lot of Russians - I can’t say anything bad about our compatriots. There are all sorts of things everywhere. They didn't stress at all. Walked all over Cancun up and down. The food was tired to hell in the hotel - so the locals went out to restaurants in the evening. For money. Everything is fine. Discos - HORROR!!! ! Drunk booze of all stripes and nationalities. They did not go to the advertised disco club where Madonna and Michael Jackson performed. One was enough. We went to the pyramids with a Russian guide from Natalie Tours - a nightmare! GUIDE NOTHING!!! ! All I knew was from the internet. The rest learned in the course of their own tour. Swimming with dolphins near the hotel (5-10 minutes drive). You can walk along the coast. Well, Shkaret Park. Impressions for 4-ku. There is little life at all. I will say one thing - it seemed boring for me to relax on this coast, all-inclusive meals are not needed at all. If I gather again in Mexico, it will obviously be the ocean.
P. S. Everything written above is my personal opinion. Therefore, I see no point in arguing the above.
аватар Olga707
 •  traveled 11 years ago
Rating 10.0
Excellent hotel! Much has been written about him, I will not repeat myself. In my opinion, everything corresponds to the chic descriptions! I will write about what interests me. In Russia, they are afraid of bad weather (there was one rain in 10 days), but this clearly does not scare the Americans! The hotel, contrary to my expectations, was 100% full. … More ▾ Excellent hotel! Much has been written about him, I will not repeat myself. In my opinion, everything corresponds to the chic descriptions! I will write about what interests me. In Russia, they are afraid of bad weather (there was one rain in 10 days), but this clearly does not scare the Americans! The hotel, contrary to my expectations, was 100% full. We took the rooms (they are all - Junior Suite) without a specific. view, two days later we were changed to a frontal sea view with a king size bed absolutely free. Although we offered money upon arrival! The beach is cool, the sand is cold, there was only one rain (in the morning at 3 o'clock), the hotel administration immediately began to entertain hotel guests in the lobby and bars! almost all sunbeds on the beach are free, the beach is gorgeous, although it seems small in the photo, there is a piece of the "wild coast" - very picturesque, photographers take gorgeous photos there, and there are some 30 cm colored fish near these stones. Not the Red Sea, of course, but nice! The cuisine is good, the drinks are chic, they are carried along the beach and in the jacuzzi without any tip. Of course, we sometimes gave tips, but not regularly, if we only wanted to thank someone, but the staff does everything with a smile and no one expects anything! The rooms were cleaned well, every time they made the bed for bed - they filled it in different ways, sometimes with flowers, sometimes with sweets. But there are no Russians in the hotel, so there are no translations either!! ! For us it was not a problem, but you still need to know a few words in English. . . Russian speech is heard in the hotel, but upon meeting it turned out that these are all our former compatriots from America and Canada, ours are choosing a more economical option, apparently. The room has a free minibar and 4 liter bottles of fortified alcohol: Bacardi rum, tequila! , vodka, brandy. There is also a coffee machine, but honestly, the coffee is not very good, but you can go down to the bar, or the elevators on almost every floor have free machines. There are also ice makers, but they stand in the corridors, they make a characteristic noise, we did not immediately find them, because in the hotel plan they are drawn near the elevators. Yes, on American sites they write about a musty smell. It is not strong, colorful, even gives some kind of colonial charm. He didn't bother us personally. . It is not everywhere, in some intentions it is not at all. It's just that it's very humid outside, if you leave the balcony open, then all the mirrors immediately fog up. Apparently in those rooms where they don’t want to turn on the air conditioning at all, it gradually turns off, and since the hotel’s decor is chic - all mahogany, tapestries, etc. , everything is clear. And one more thing: here some wrote that in the summer it’s like in a bathhouse, I would not agree. Wonderful weather! I repeat once again that I didn’t want to write a laudatory article, that’s why I’m so restrained! But everything in the hotel is just super!! ! Want to return!
аватар
 •  traveled 11 years ago
Rating 9.0
End of February and beginning of March 2011. The weather is perfect, warm and caressing the sun. Room with a balcony on the 6th floor overlooking the sea. You fall asleep and wake up to the sound of the sea surf. There are 5 restaurants on the territory of the hotel, but this is only the name of the restaurant. … More ▾ End of February and beginning of March 2011. The weather is perfect, warm and caressing the sun. Room with a balcony on the 6th floor overlooking the sea. You fall asleep and wake up to the sound of the sea surf. There are 5 restaurants on the territory of the hotel, but this is only the name of the restaurant....If you want to visit there, my advice))) before visiting, visit the buffet or after visiting the restaurant, you can go to the buffet). And the best thing is not to waste your time and go straight to the BUFFET, the choice is huge and delicious!! ! And in general, everything is just 5+. Every evening entertainment program on the stage, a sea of ​ ​ cocktails and tequila. Entertainment and shopping nearby, souvenirs are better to buy in Chichen Itza, and silver in Casumel is cheaper, but be sure to bargain).
Review from — vOtpusk.ru
аватар
 •  traveled 11 years ago
Rating 7.0
The honeymoon was from January 7 to 23.2011. During this time, 5 days of cold wind. On the last day, the lights were turned off in the hotel for an hour. I also remembered how cockroaches look. One lived in the bathroom until his husband killed him : )) And so the room is normal! There are a lot of drinks in the fridge and in the bar for free, they are constantly replenished. … More ▾ The honeymoon was from January 7 to 23.2011. During this time, 5 days of cold wind. On the last day, the lights were turned off in the hotel for an hour. I also remembered how cockroaches look. One lived in the bathroom until his husband killed him : )) And so the room is normal! There are a lot of drinks in the fridge and in the bar for free, they are constantly replenished. 3 times a day there is a Swedish table and there was always somewhere to sit down. There were no problems with sunbeds on the beach.
Review from — vOtpusk.ru
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avatar Kristi040986
If it’s not difficult, then write an approximate schedule (breakfasts, lunches and dinners) and (if any of the above is paid, the average price of food.
10 years ago  •  3 subscribers 2 answers
avatar Olga707
I understand that it will rain, but I hope not hopeless ??? maybe someone was in Cancun in the summer for a small part? Or is Riviera Maya better? Thank you
11 years ago  •  3 subscribers 2 answers
HOTEL EXPERTS
Attractions
Isla Mujeres
Mexico, Cancun
Beaches, Entertainment, Leisure, Nature
panoramic observation tower
Mexico, Cancun
Streets, squares, viewpoints

In the center of Cancun, one of the pearls of the resort is located - a snow-white nine-story building of the first-class hotel Riu Palace Las Americas, opened in 2003 and renovated in 2016. Two towers in the form of lighthouses, decorated with decorative columns and shining at night in the light of searchlights, give the building a majestic and romantic look. Guests are greeted by a spacious lobby decorated with stained glass mosaics, crystal chandeliers, painted ceilings, majestic columns and polished mosaic floors. The Riu Palace Las Americas accepts guests from 18 years of age.

Расположение 20 km from Cancun International Airport.
Описание пляжа Private beach area without umbrellas in front of the hotel. Beach towels are free.
  • 1-я линия
  • собственный пляж
  • песчаный пляж
  • sun loungers  FREE 
  • Beach towels
В отеле

Swimming pool of 75 m², 2 infinity pools of 420 and 448 m² (heated in winter), concierge service, free sun loungers, umbrellas and towels by the pool, sun terrace, conference room of 200 m² for up to 100 people, Internet cafe (extra charge), souvenir shop.

  • restaurant
  • кафе/бар
  • open pool
  • бассейн с подогревом
  • конференц-зал/банкетный зал
  • parking  FREE 
  • car rental
  • free wifi
  • elevator
  • парикмахерская/ салон красоты
  • удобства для людей с инвалидностью
  • non-smoking rooms
  • payment by payment cards
  • отель для взрослых
Развлечения и спорт Animation and entertainment programmes, Pacha disco at the neighboring Hotel Riu Cancun, Renova spa, catamarans, kayaks, snorkelling, beach volleyball, golf course (within 3 km), tennis court at the Riu Cancun hotel.
  • сауна/баня/хамам  FREE 
  • jacuzzi
  • table tennis  FREE 
  • tennis court
  • volleyball
  • тренажерный зал  FREE 
  • windsurfing  FREE 
  • диско-клуб  FREE 
  • organization of excursions
Описание номеров

372 rooms in total: junior suites 35 m², suites 70 m², suites 61 m² with Jacuzzi on the balcony.

В номерах

Air conditioning, satellite TV, direct dial telephone, safe, mini-bar, coffee maker and drink dispensers, iron and ironing board, bathroom with shower, hairdryer, free Wi-fi, balcony, maid service, change of linen and towels: daily.

The address Boulevard Kukulcan km 8.5, Manzana 50, Lote 4, Zona Hotelera, 77500 Cancún, Q.R., Mexico
FAQ
Какой пляж у отеля?
Отель располагается на 1-й пляжной линии. У отеля собственный песчаный пляж. Пляжные полотенца в отеле (бесплатно).
Какие развлечения есть в отеле?
Отель предоставляет услуги yes. Вы можете прекрасно провести время за игрой в теннис, волейбол. В отеле присутствует организация экскурсий, упрощает выбор и дает советы специалист по туризму.