Although the check-in is only from 14:00, and we were not required to provide breakfast.
The first thing that impressed me was the customer focus and service.
We have been in Egypt for the 20th time and have been to the Jaz hotel chain several times.
This hotel for me is the best of all the Jaz chain.
Nutrition: as a nutritionist, I had something to eat, a varied menu, a lot of vegetables, fruits, TASTY.
The chef personally asked everyone how he liked their cuisine, whether everything suits him. The Swedish line did not have my favorite dish, so the chef instructed and they brought it to the table for me.
The waiters work perfectly, they will always ask your wishes, help to convey. Masks are observed in the restaurant.
Rooms: Good fresh renovation, good water pressure, and high quality cleaning.
Every day we made origami from towels))) There is a mini bar for extra. payment.
Pools: clean, not much bleach and heated, not all, but some.
Water park: excellent, warm water everywhere, caretakers clearly keep order.
In this hotel, most of the tourists are Europeans (Germany, Switzerland, Austria, Poland), so the pedantry in the hotel is felt, it made me very happy.
Beach: good sandy, there is protection from the wind, there are a lot of free sun loungers. The advantage of this particular hotel is that the beach is in the bay. We were in the hotel for 8 days. The first 3 days were really windy and cool. The rest of the days are great weather.
The sea: I was captivated by the underwater world, it was in Marsa Alam that I saw fish that I had not seen before, and there are a lot of fish in the hotel bay, they swim in flocks, rush past you in a flock and there are about 300-500 of them, I still have so many fish did not meet.
The entrance to the sea is very comfortable, sandy, slippers are not needed, and you can swim straight from the pontoon.
Reef: beautiful and varied.
Territory: the hotel is very large, because there are 4 Jaz hotels on the territory, so you can easily find 1.000 steps.
Service: very good, each of the staff will come up and ask several times if everything is ok? Do you want something? Is everything okay? Special thanks to Katerina Guest Relation!
Despite the fact that it was the New Year holidays, there were not many people. Compared to Sharm, I would even say a little. It was very comfortable to rest.
We will definitely return to this hotel!
Of the minuses: half of the beach is a coral reef, so to swim in the sea, you need to go to the bridge, which goes far into the sea (not very suitable for swimming with kids). And since we were in December, it was quite windy, but the hotel warmed up the pool warmer and made the sauna free.
In general, we are very satisfied with the trip, we want to return in autumn or spring, when it is real summer in Marsa Alam)) Recommended!
An unequivocal assessment of the rest - a solid 5!
The first thing I would like to note about the hotel is the service! Service for 5! All staff are very attentive! In the main restaurant, the waiter remembered from the first day that I was drinking coffee-latte, and later, when I appeared at breakfast, he immediately brought me a cup! The same is true in the lobby - after several evenings, the bartender prepared hibiscus tea (not packaged! ) for me and served it beautifully. All staff with a smile, greet guests ten times a day. At the reception, any request was fulfilled within a few minutes (asked for an iron, then asked for a blanket for the child).
Check-in - immediately upon arrival in the morning, without waiting, which is very convenient with a child!
Secondly, but perhaps most importantly, is the delicious food! Bravo chef!
It’s convenient that you collect food yourself, and everything is TASTY, there is no peppered or too spicy, everything is enough even if you come at the end.
Quite a variety of dishes were prepared, for example, every other day there were grilled seafood: crabs, large shrimp, large mussels and squid. Fish every day - sea bass, dorado, mackerel, tuna. Many steamed dishes are not fatty, which can be given to a child.
For breakfast, a very tasty airy light pumpkin pudding, muesli with wheat germ and chopped hazelnuts, pistachios and cashews - it was a pleasant surprise. Oriental sweets melted in your mouth! Baking is generally super, it is impossible to tear yourself away. There were a lot of vegetables, herbs and olives, you could create your own salads, a lot of different sauces and soft cheeses. Fruits - strawberries, guava, sweet unimportant persimmon, amazing melon, fresh pineapple, bananas, sweet tangerines, oranges, apples, grapefruits, very tasty big dates, only mango was 1 time for dinner, everything else was in abundance. Grill - chicken, beef - always several types, a variety of pasta, vogue vegetables, etc.
As well as hardware coffee beans in the main restaurant and in the lobby - I was pleasantly surprised by the aroma and taste! By the way, a good light canned beer in the lobby, I don’t specialize in the rest of alcohol.
The third is total purity! Very well maintained area! All flower beds, trees and bushes along the paths are neatly trimmed, all the grass on the lawns is even green and not dried up. And even behind the buildings there is no garbage, everything is swept and clean!
Particularly impressed with the cleanliness - a toilet near the main restaurant. This toilet was decorated every day with fresh fresh flowers and it was felt that the staff did not save on air fresheners.
Fourthly, there is a pleasant light animation every day, all the time they were preparing different evening shows. After the programs it was possible to dance. It was absolutely boring.
From sports activities: cool yoga.
Renovated sports hall with brand new exercise machines.
Along the beach there is a jogging track with distance markings - 2 km, for those who go in for sports it is very pleasant to run in the morning and admire the beauty of the sea.
Free SPA with two steam rooms (dry steam and wet) and a small hot pool with a jacuzzi (relax pool hours from 15:00 to 19:00) - just wow!
The sea is amazing, unforgettable, amazingly colorful and crystal clear! There are two approaches - sandy with perfect yellow sand and from pantone. Enough loungers for everyone. According to Pantone - there is a small comfortable plus - there are wooden shelves - like a wardrobe with cells for clothes, towels and slippers.
The fish and coral reef are amazing. Of the marine inhabitants, they saw: two-meter moray eels, stingrays, crocodile fish and a turtle! Also, there is no strong current in the bay - it is convenient even for a child to snorkel.
It was windy at times, mostly in the morning and in the afternoon it was calm in the evening (I am writing about the wind in the Jaz Solaya Resort).
Water park - the pools are warm, but not much.
When climbing the stairs to the water slide, you have to be careful, as the steps are slippery. But the water slides are spectacular, some are breathtaking! And a very tasty Food Court (food zone opening hours from 12:00 to 16:00)
The menu has a lot of fruits, various ice creams, Caesar and Greek salads, pancakes with a bunch of toppings, oriental sweets, pizza, french fries, grilled sandwiches, burgers and shawarma. Everything is really delicious!
All in all, it was a great vacation! Thank you Jaz Solaya Resort!
Excellent service, very well maintained and large territory, consisting of several hotels, excellent, tasty and varied food (diet menu, seafood, a good selection of fruits were every day), spacious and clean rooms. The large water park delighted our children.
I want to express my deep gratitude to the entire Jaz Solaya team, and especially to Mr. Mohamed Khalid for care and hospitality. Also, a big thank you to all the employees of the main restaurant for their daily work and for the congratulations on your birthday - it was very nice. I would also like to note the Coraya Bay - though, like in an aquarium! One day even dolphins swam and swam between people several times. It's just amazing and indescribable emotions. Just please don't touch them. So sad to look at the nail prints on their backs. Please, people, take care and appreciate nature. We are only guests - watch, appreciate and admire her.
The only thing is that wi-fi does not catch on the whole territory and not always in the rooms.
We heartily recommend this hotel for everyone, especially for families with children. We will definitely come back to you more than once!
The hotel is in no way inferior to the good fives of Turkey, but in some ways it is superior. Prior to this, several times from Egypt they were in Sharm el-Sheikh, here they discovered another Egypt.
No surcharges, no money extortion!
Reception staff attentive and smiling! I would especially like to mention Mr. Henny - the most pleasant person and professional leader! Any question Mr. Henny solves in a matter of seconds, in addition to the reception, he finds time to communicate with hotel guests on the beach and by the pool (when he rests - it is not known) at the same time - he always smiles !! ! We had a great time talking to him! Russian-speaking guest Katerina is often with him - the sweetest girl, she will listen to everyone, help everyone, very delicate. We would be pleased to see both Mr. Henny and Katenka next time, and we are going to come here in the fall! Now, about food, you must admit that this is an important part of a great vacation! And it's just great!! ! No matter - breakfast, lunch or dinner Bravo!
This is the merit of the chef of the hotel, Mr. Yusru - he constantly, starting from breakfast, goes around the tables, and asks the guests if everything is fine? what wishes? Believe me, dishes and desserts are often well-decorated, but taste...not so good. Here, everything coincided: in addition to the design, it was delicious, extraordinarily, besides that, every day - seafood, and this is a very high indicator of the level of the hotel!
And, I would like to note the great idea of transferring dinner from the restaurant to the pool, we saw how everyone tried, how they arranged the tables correctly, did the lighting, for which many thanks again to all the staff ! ! So romantic, so delicious, and after dinner, the show! Yes, I would also like to note the a la carte restaurants, we visited all of them, we really liked it! Many thanks to the administrator of all a la carte restaurants, Mr. Ayman, as well as to the waiters: Tarek, Osman, Mohammed. Also hello to the animation team!! ! , and especially Yulenka and Tae.
Thank you all so much, you are the best and made our holiday unforgettable. We are looking forward to our next stay to come back to Jaz Solaya!! !
Rested with family (2+1). We arrived at the hotel on 13.05 around 22.00. We were received wonderfully. Settled in 10 minutes. The restaurant was closed when we checked in, but they provided us with a pretty decent dinner! They even brought yogurt and sweets to the child.
The hotel is not big, but with a very beautiful, green and well-groomed territory. We had a deluxe family garden room. Clean, well maintained. Mohammed, who cleaned our room, made different figures from towels every day! Daughter is delighted!!!
Beach and sea - it's generally paradise! Fine sand, crystal clear water. Entry into the sea from the shore, at first 30-50 m will be knee-deep water, then gradually the depth increases, which is very convenient for families with small children. Nearby there is also a pontoon from which you can see the beauty of the underwater world. Across the road from the hotel is a chic Aqua Park!!!
The food at the hotel is top notch. Everything was enough and very tasty. Special thanks from our daughter Masha to the chef from the Tropicana bar for the most delicious pizza!!!
English speaking staff but very attentive and unobtrusive. Since now the Ukrainians have begun to arrive, the hotel managers took Russian-speaking girls to the reception (Katya) and to the animation (Julia).
The animators are great guys! Zidane, Anya, Abdula, Ex, Tomas, Julia. The child every day just bathed in their attention! Even when my daughter wanted to go to the kids club, and it was closed (there was a legal day off for the animators), we were not refused and the animator Tomasz played with the child.
Every evening the hotel has live music, there were belly dances, a mini Brazilian carnival, contests. For a family vacation, it's the best!
The entire staff of the hotel is very pleasant, smiling, and does everything to make you want to come back to them again and again!!!
We were very pleased with the holiday.
Our family did not find any cons in the hotel!
If next year we are all alive and well, then we will definitely have a rest only in Jaz Solaya!! !