Shangri-La Hotel Sydney 5*– Reviews

1
Rating 7.010
based on
1 reviews
7.0 Rooms
3.0 Service
5.0 Cleanliness
8.0 Food
8.0 Amenities
Located on the coast between the Opera House and the Hyde Bridge in the Rocks Historic District. A few steps from the hotel are the main attractions of the city, the business center, as well as public transport stops.More →
аватар idemina.office
 •  traveled 8 years ago
Rating 7.0
My family and I stayed at the Shangri La Sydney hotel from December 27.2014 to January 1.2015. The impression of the hotel was unpleasant, despite the good location and beautiful views from the rooms. Firstly, we were unable to celebrate New Year's Eve at the hotel's restaurant as they did not accept bookings for families with children under 18. … More ▾ My family and I stayed at the Shangri La Sydney hotel from December 27.2014 to January 1.2015. The impression of the hotel was unpleasant, despite the good location and beautiful views from the rooms. Firstly, we were unable to celebrate New Year's Eve at the hotel's restaurant as they did not accept bookings for families with children under 18. I was also very surprised by the quality of room cleaning - the maid constantly moved things, and it was problematic to find something after each cleaning. On the eve of the New Year, a glaring incident happened: while we were on an excursion, an iPad mini, bought immediately before the trip, disappeared from our room. We wrote a missing persons report to the hotel management asking for an investigation. The hotel management approached the investigation very formally - they only interviewed the maid, who, of course, said that she had not taken anything. The iPad was never found. The hotel refused our request for compensation, arguing that they are not responsible for things left in the room, and advised us to look elsewhere. Upon arrival home, we continued to correspond with the hotel, and received only regrets in response. To be honest, we expected more reaction to this incident, but the hotel preferred to leave us with an unpleasant experience instead of smoothing the situation. We travel a lot in different countries, but for the first time we encounter such an indifferent attitude of the staff in a 5 * hotel. We got the impression that the hotel management is not ready to fight for their customers and do everything to make their stay enjoyable. I would like to note that the cost of rooms during the New Year holidays is 2.5-3 times higher than on ordinary days. Bottom line: price, quality and management attitude will not force us to come to this hotel again.


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HOTEL EXPERTS

Located on the coast between the Opera House and the Hyde Bridge in the Rocks Historic District. A few steps from the hotel are the main attractions of the city, the business center, as well as public transport stops.

Location Located on the coast between the Opera House and the Hyde Bridge in the Rocks Historic District. A few steps from the hotel are the main attractions of the city, the business center, as well as public transport stops.
In a hotel

3 restaurants, bar, beauty salon, hairdresser, health center, gym, swimming pool, jacuzzi, sauna, massage; babysitting services. This hotel is one of the largest business centers in Australia, equipped with the latest technology. At your service: personal computers, faxes, color printers, color copiers, telexes, dictaphones, TV / audio equipment, secretarial, typist, translator, courier services, as well as the possibility of renting a mobile phone, pager. The business center library contains the latest business publications, magazines, newspapers, computer programs. The hotel offers a wide variety of rooms

Description of rooms

Rooms "standard": one large room, bathroom (bath, shower, toilet). It is possible to stay in rooms both with a double bed and with two separate beds, so there are "king" and "twin" rooms. At the same time, the rooms have a different view from the window: in the "Darling Harbor" rooms, the windows overlook Darling Harbor and the Blue Mountains; in the rooms "Sydney Harbor" - to the Opera House and the eastern district of Sydney; in the "Deluxe Harbor" rooms - to the Rocks area, the Harbor Bridge and the Opera House; the Corner Deluxe Harbor rooms have the same view as the Deluxe Harbor rooms, but they are corner rooms.

"executive" numbers: there is the same division as in "standard" numbers, i.e. there are "king" and "twin" rooms, as well as rooms with different views from the window: "Darling Harbor", "Sydney Harbor", "Deluxe Harbor" and "Corner Deluxe Harbor". There is also a "Tower Suite", designed especially for businessmen. It has 2 rooms (bedroom and living room), a bathroom (bath, shower, separate toilet) and a guest bathroom (toilet, sink).

Rooms "suite": there are rooms "Royal" (only 1 room), "Presidential" (1), "Governor" (2), "Ambassador" (1) and "Deluxe Corner" (25). "Deluxe Corner" room - corner and has a view of the harbor; 2 rooms (bedroom and living room), bathroom (bath, shower, separate toilet), guest bathroom (toilet, sink).

In the rooms

TV, radio, 3 telephones, air conditioning, mini-bar, tea and coffee making facilities, safe, hair dryer. The windows are floor-to-ceiling and, like the doors, are soundproofed. Room service - 24 hours a day

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